What This Policy Covers
Our policy covers the data we collect when you open an account, contact us, or move money through DANA, OVO, GoPay, or QRIS. We keep account details, transaction references, device logs, and cookie records so we can verify you, stop duplicate requests, and explain what happened
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if you ask about a transfer. We do not keep more than we need for those jobs, and we retain each record type only for the period required by law or operational need. If local law limits what we can collect or store, we follow that
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rule. When access or eligibility is discussed, it depends on local law and is available only where local law permits. You can ask us to correct, export, or close records through support after we verify your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.